Why Learn Salesforce at all
Introduction to Cloud computing and Salesforce
Configuring Objects and & Layouts in salesforce
Configuring Business Process
Security Controls
Data Management
Sales cloud
Service Cloud
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Introduction to Service Cloud (14:49)
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Setting up support process and Webtocase feature (19:00)
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Assignment rules ,email to case and autoresponse rules (13:50)
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Escalation and Assignment rules (17:43)
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Configure Service Console APP for call center agents (10:42)
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Omni-channel setup for automated case alerts for agents (15:43)
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Setup Live agent chat setup (external and internal) (9:19)
Setting Up communities
Setting Up Chatter,Social and field level tracking
Reports and Dashboards in salesforce
Projects
How to get Certified in salesforce
